Quick Assist in Windows 10

 

Microsoft in the latest Insider Previews has introduced (or reintroduced) Quick Assist. Quick Assist is a remote desktop tool to assist other users with Windows 10 or apps. This can be very useful for business to help remote users or folks in IT trying to help friends and family.

 

From the Start Menu, go to Windows Accessories and you will see the desktop app called Quick Assist. Currently I have build 10.0.14393 which has this application.

 

  1. Click Quick Assist and click Give Assistant.
  2. You will be asked to sign into your Microsoft Account (MSA, Live, Hotmail, Outlook.com, etc.) that you have registered.
  3. Once you sign in, you will get the Share security code dialog with a code. (* I have crossed out the code here. Even though it will not work after the expiration, I wanted to play it safe).

  4. You can copy to clipboard, send email or provide instructions.
  5. Now tell the user how to use the code so they can let you in to remote in.

Remote User

  1. Open the Start menu and select All apps > Windows Accessories > Quick Assist.
  2. Select Get assistance and follow the instructions.
  3. If User Account Control appears, select Yes to continue.
  4. After the steps are completed, please wait a few minutes for your devices to connect

     

    You will see it connecting and the remote user will need to click
    Allow to give access.

     

     

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